I will be actually disappointed as an item in Carbonite. I bought their copy support to protect my stuff if I ever had pc issues. Properly my system failed and I needed to buy a Computer that was new. I thought no problem, I’ve been spending Carbonite to copy my documents so it’s not a complete disaster. BOY WAS I WRONG, Carbonite can’t (or wont because of some fresh plan) assist with installing your files from their website. I could see all my files on the Carbonite site in safe-keeping for me….simply can’t down-load. And in the thoughts of Carbonite they’ve backed-up my things but it is not up to them to assist me down-load my documents to a third-party software like Ms package. I am advised by them they they cannot assist with downloading but may deliver an e-mail with directions on how to down-load my documents. Up to now the e-mail directions have now been useless. I eventually located a man who renewed my Computer that was old and I’m installing my items straight off my old Computer. Thank goodness I managed to discover a sharp tech guy able to resolve my Computer that is old. In the meantime, I will try to ask for a pro-rated termination of my present subscription from Carbonite so that I may buy an external drive….itis not like they supply a usable support finance.yahoo.com.
I don’t-get what this support is for. It hurts. Because it’s going to give you a false awareness of security use some thing else.
This product is terrible. I am on my 2nd 2-year deal (assessed shortly after I got it as to what it had been backing up), and allow it to do its thing for 18 months. I use my pc for everything, all day-long, and it always both scanned or backing up, therefore I thought it was functioning. Properly, Apple only unexpectedly cleaned my drive while doing other repair work, and come to find out Carbonite had not backed-up anything for more than 10 10 days, and never overhauled particular folders. For example, any such thing that had ever been for TWO YEARS on my desktop is in the Background Folder on Carbonite copy, yet nothing I wanted from the past 20 days. Did not backup any Programs and specific other folders.